Guest Pass, Membership & Cancellation Policies
Guest Pass Policy
Full Membership Benefits
As a Full Member of The Pickleball Group, you may invite up to two (2) unique guests per month at no charge as part of your membership benefits.
- Complimentary guest passes may be used once per guest every three (3) months
- Members must be present on-site with their guest
- Guests must be checked in by the member at the front desk
- Complimentary guest passes may be applied only to court reservations
Why are repeat guest visits limited?
Standard Membership
Members may bring guests to play with them at any time, subject to the following requirements:
- Guests must create a profile
- Guests must sign the required waiver
- Guests must pay the applicable guest fee
Membership Refund Policy
Membership fees are non-refundable for:
- Missed time
- Personal scheduling conflicts
- Voluntary withdrawal
Exceptions may be considered in limited circumstances, such as:
- Permanent relocation
- Verified medical conditions
All exception requests must be reviewed and approved by management.
Membership Cancellation Policy
Memberships may be cancelled according to the terms of the membership type purchased:
Month-to-Month Memberships
- May be cancelled at any time with a minimum of 30 days’ written notice
12-Month Term Memberships
- Not eligible for cancellation until all 12 monthly payments have been completed
If you cancel your membership and later wish to rejoin:
• You will be placed at the end of the waitlist
Membership Capacity Notice
The Pickleball Group and its affiliates maintain a capped number of active members. Openings are filled strictly from the waitlist as spots become available.
No refunds or credits will be issued for payments already processed.
Court Booking Cancellation Policy
Court bookings must be cancelled at least 24 hours in advance. Eligible cancellations will be refunded to the original payment method.
Late Cancellations & No-Shows
- Late Cancellation (within 24 hours): $6.50 per hour, per player on the booking
- Please call directly to cancel
- No-Show: $15 per hour, per player
- Cancellations within 1 hour of the booking are not permitted
Program Booking Cancellation Policy
Program bookings must be cancelled at least 24 hours in advance.
Eligible Cancellations
Sessions cancelled within the allowable window are credited to the player’s account. Credits may be used to rebook the same program at a future date.
Late Cancellations & No-Shows
- Late Cancellation: Program fee is forfeited (Full Members will be charged the applicable program fee)
- No-Show: $15 per hour, per player
Lessons & Clinics Cancellation Policy
Individual Lessons
- 48+ hours notice: Full refund or reschedule
- 24–48 hours notice: 50% charge
- Less than 24 hours: Full charge applies
Group Clinics & Workshops
- 72 hours’ notice required
- Late cancellations or no-shows are non-refundable
- Eligible cancellations receive a credit, which may be used toward a future clinic
Events & Tournament Cancellation Policy
- 7+ days before event: Full refund issued as club credit
- Within 7 days: 50% refund issued as club credit (Credit card refunds available with a 10% administrative fee)
- Within 48 hours: No refund issued
Weather or Facility-Related Cancellations
If an event, program, or booking is cancelled due to weather or facility-related issues, bookings will be rescheduled or fully refunded, at management’s discretion.
Court Damage Policy
The Pickleball Group and its affiliates take pride in providing high-quality courts and equipment. While competitive play is encouraged, members and guests are expected to exercise reasonable care.
Any individual who causes damage to:
- Courts
- Walls or fencing
- Nets or net posts
- Equipment
…will be financially responsible for repair or replacement costs.